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convectors

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"We ordered five convectors at NoNameXX because their tender stated that they were not included in the price. NoNameXX is a professional Finnish company with experience in how things in their field work in Finland. So they should know that the plumbing company which installs the convectors also orders them - and they should have told us that.

Our plumber, who is doing all the plumbing work for our project, calculated his total price including the ordering of the convectors." We did not know this when we ordered them at NoNameXX. So we phoned them asking to help us solve this problem; the thing to do would have been transferring the order to our plumber. But this was not possible without our having to pay high costs to NoNameXX. They did not even want to discuss it with us and the units arrived on the same day.

They wanted the turnover - knowing that that it (about € 500) would also have to be paid by us to our plumber. This is the kind of service NoNameXX gives to its customers."

Lucien den Arend

half truths | punishment through delivery period
threat with legal measures before the payment  date expires

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